Feedback & Complaints

Customer Feedback and Complaints Procedures

We are committed to ensuring that our customers receive the best possible service, and  recognise, that sometimes, occasionally our customers experience problems.

Our customers concerns, comments and even complaints are a valuable form of feedback and we use these to ensure that improvements are made to our processes for the benefit of both our customers and ourselves.

We promise the following to all customers who raise issues with us:

  • We will listen and make every effort to understand the reasons for your concern or complaint, as we care about why you are dissatisfied.
  • We will endeavour to resolve your problem at your first point of contact.
  • We will take ownership of your complaint to ensure resolution.
  • We will offer fair solutions quickly.

We also welcome and encourage positive feedback from customers about our services and staff.

For Feedback and Complaints Please Email