Equisafety Delivery Information
Delivery charges and estimated timescales are specified in Delivery and Returns and also when you place an order. Your product(s) should be received by you in the specified days at the point of ordering, as we normally process the order within 24 hours of you ordering it. If there are unforeseen factors beyond our reasonable control (such as items being out of stock), you will be contacted and if you wish to wait for your goods will we put you on a “backorder” list, or we can fully refund you.
During special offer periods, such as Christmas, Bank Holidays, and Easter. Items will be sent out when the office is open again. If the office is closed, it will be clearly advertised on the website home page, Facebook and Instagram.
Orders placed over a weekend or Bank Holiday will be picked and packed on the first day back and again sent out within 48 hours. Next-day delivery is available from Monday to Thursday.
We are closed Saturday and Sunday and so unable to offer the next day delivery.
We make every effort to deliver the Products within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. EQUISAFETY shall be under no liability for any delay or failure to deliver the Products within estimated timescales.
The risk of loss and damage to the Products passes to you on the date when the Products are delivered. Title to any Products you order on the Site shall pass to you on delivery of the Products provided that we have processed and received payment in full for those Products.
If you order Products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please get in touch with your local customs office for further information before placing your order. For International orders please give delivery time up to two weeks.
Deliveries to the Outer Hebrides and the Highlands of Scotland may take a longer time being delivered, once the parcel has left the Equisafety warehouse it is out of our control and we hold no responsibility for its delivery time, how we will of course try to find out where the parcel is and what is happening if the delivery time is unacceptable.
3.6 We cannot be held responsible for Royal Mail or Courier companies, once the order has left our premises. If the delivery person delivers to the wrong house, delivery is signed for by a neighbour and not given to you or items are stolen if left in the shed for example. We can send another item to you but must take full payment first and if the other item is refunded by the courier or Royal Mail, we are then able to refund you for the first order.
We will try our very best to find the parcel and get you a full refund for the delivery service used. This can take up to 3mths as Royal Mail is very slow in this process.
Equisafety Postage Charges
International and UK postage - Please see the table below for the estimated postal charges when shipping outside of the United Kingdom
We offer free postage on orders over £100. If some of the order is sent back for a refund and the revised order value falls below £100, we hold the right in taking the cost of the postage when refunding.
We are finding Royal Mail are taking up to 5 days to deliver products. Once we have sent the products, Equisafety does not take liability for when the order is delivered.