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Equisafety Limited Returns Policy

Equisafety Returns, Cancellations & Substitutions

Under the Consumer Rights Act (2015) we are obliged to offer customers the right to return an order if we are notified within 14 days from the date of purchase, that this is required. The customer will then need to return the items within 14 days of said cancellation. All items returned must be in a re-sellable condition, i.e. clean and unused/unworn, be in the original packaging including swing tickets if applicable, and if an item has a battery pack, must still have the protective tag insitu.

If you purchase an item from us via our stand at a show and, once you get it home and realise that you wish to return it, you have 7 days to notify us, via info@equisafety.com, of your wish to cancel the purchase. In your email, you will need to tell us what show, and what day and if purchased via credit/debit card the authorisation code on your receipt. You will then be advised on where to send the product. Please send by second class signed for and obtain proof of postage. If the item does not arrive at the office we will be unable to help you any further.

We only accept returns that have been bought from us via our own website or on our trade stand. If you have purchased an item through a different supplier, then the sales contract is with them and therefore all returns/exchanges must be sent to them. This also applies to goods purchased via online retailers or eBay.

If you have a complaint about one of our products bought from a supplier, not ourselves, we cannot get involved due to the legal contract with that supplier. Each supplier will have different terms and conditions of sale.

NOTE: Any item(s) purchased from our online sale Section and which are stated as Refund/Returnare exempt from our Terms and Conditions.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. If in doubt please contact us at info@equisafety.com before placing your order.

Under the Consumer Rights Act (which replaced the Sales of Goods Act in October 2015) you have a statutory right to return something and get your money back if it is faulty. But you are only entitled to an automatic exchange if you notify us, and return it within 30 days otherwise you must give us (the retailer) a chance to make a repair. We will send it back to you if we are able to repair it free of charge and repay the postage. We also reserve the right to examine the item before agreeing it is faulty. If we believe the item is not faulty it will be sent back to you.

If you have to send a faulty item back to us, please ensure it is clean, other whys we will be unable to handle the item.

To cancel a Contract, you must inform us by the email address you used to buy the products, with the order number. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If an item is sent back due to being faulty, we will refund up to £6. Equisafety will not be obliged to reimburse the additional costs if the customer has expressly chosen a more expensive mode of delivery than the proposed standard delivery mode. The item will be assessed and if deemed faulty, postage will be refunded, but only up to £6. A replacement or refund will be offered. If we do not feel the item to be faulty or if it is not in a perfect re-saleable condition it will be returned to you at the cost of the customer.

For any exchanges/replacements/refunds a valid proof of purchase must be given before any action is taken. This also includes refunds of postage. A valid proof of postage receipt must be obtained.

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